tec-repairs.co.uk - Hazel grove

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tec-repairs.co.uk values the privacy and security of the information that you share with us through our website, We also want you to feel comfortable using our website. It is important that you understand how we collect, use, and maintain your information. This Privacy Policy deals with personally identifiable information that may be collected by us on our site. This Policy does not apply to other entities that we do not own or control or individuals that are not our employees, agents or any other entity not within our control. Please take time to read our privacy and GDRA policy below.

Personal Information: Depending upon what you decide to include in contact forms and quotation requests, that may include your name, email address, telephone number plus any other information you choose to send us. All information is collected from you on a completely voluntarily basis.

Non-Personal Information: We gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This non-personal data comprises information that cannot be used to identify you as an individual nor contact you without you submitting data through one of our forms. We collect anonymous demographic information, for example, browser type and other statistical data as to the use of our website for marketing and analytical purposes.

Personal Information: This information is collected so that we can respond to your request to contact you about the subject matter you require, for example you may have requested a quotation for a data recovery or need someone to phone you to discuss a technical matter.

Non-Personal Information: We use website statistics to determine how our website is performing. All information is anonymised, so no personal information is used in this process.

Website Data: All Personal information entered into web-forms is stored for 30 days. After this time, it is automatically deleted. It may also be deleted on request, the process is usually done upon receipt of the request, but may take up to 5 days to allow for weekends and annual shutdowns.

Quotation information:

1. Non accepted quotation details are retained for the validity period plus 7 days. You will be notified via email only that your quotation and all correspondence regarding the quote will be automatically deleted on the specified date.
2. Accepted quotation details are retained for a period of one year from the date of the quotation for record keeping. You will be notified 14 days prior to the deletion date that all personally identifiable information will be automatically deleted.

Work in Progress database. This database contains personally identifiable information including your name, address, telephone numbers, email address. All personally identifiable information is deleted one year after completion of the latest work we have done for you.

Accounts information: All personally identifiable information is retained according to HM Government accounting laws and regulations. Currently, this period is 6 years.

Exclusions to the above:

1. Where we have a legal obligation to retain the data longer than is required, we will notify you at the earliest opportunity. Typically, these situations arise where we are under obligation to retain the data and personal information for forensics or other legal purposes.
2. Where we are contractually obliged to retain the information either for longer or shorter periods as required by the contract.

At any time, you may request to view any information we may hold on you. You may also request us to delete it. This will be verified and complete within 5 working days, you will be notified that it has been deleted.

Please send requests to pete@tec-repairs.co.uk stating your job number or quote number and your name and email address used for the prior correspondence. We will verify and send the information or reply within 5 working days.